Most answers are right here. Start with the topic that fits, and if you are still stuck, one email reaches us.
The things people reach for most, and where to go for each.
Get CutlassEdge on macOS or Windows and open it for the first time.
LicenseActivate on first launch, and move your seat to a new computer.
ConnectionRun the built-in Connection Doctor first. It fixes the most common cause.
BillingUpdate your card, switch billing, or cancel from the customer portal.
RefundsNot for you? Cancel within 30 days of your first payment for a full refund.
ContactStill stuck? Send us the details and we will help you sort it out.
Download the app from the Download page and open the installer. CutlassEdge runs on macOS 11 (Big Sur) or later, on Apple Silicon or Intel, and on 64-bit Windows 10 or 11. The Mac download is universal and runs natively on both Apple chip and Intel.
When you buy CutlassEdge, your license key is emailed to you. Enter it on first launch to activate. Moving to a new machine? Open Settings and free the seat on the old computer first, then activate on the new one.
Open the built-in Connection Doctor. It runs a staged check, fixes the most common cause on its own, and hands you a copyable report. If it cannot fix the problem, email us that report and we will take it from there.
CutlassEdge does not include market data; you connect your own feed. For live futures charts, connect Interactive Brokers (IB Gateway or TWS) with your IBKR account and CME market-data subscription. The volume-delta and footprint tools use tick data with trade sides, which needs a Databento account, and your key stays on your own machine. You can also load historical bars from any feed by CSV, and the built-in sample data lets you try the app with no account.
CutlassEdge updates itself. You can also check for updates from inside the app at any time. The newest version, and what changed in it, is always on the Changelog.
Manage everything from the customer portal: switch billing, update your payment method, or cancel your subscription. You can cancel at any time.
Yes. CutlassEdge comes with a 30-day money-back guarantee. See the Refund Policy for exactly how it works.
No. We help you with the software: setup, features, and reading what the app shows you. We do not give trading advice or tell you what to buy or sell. Trading futures carries substantial risk.
Send us a note and we will get you sorted. Telling us your app version and operating system helps us answer faster, so the button below fills that in for you.
We usually reply within one business day, and within two or three when we are busy, so please allow for that before following up. Support hours are weekdays 9 to 5 Eastern, closed on US market holidays.