If CutlassEdge is not for you, you may request a full refund within 30 days of your first payment, on either the monthly or the annual plan. We keep the tone simple: ask within the window and we refund your subscription.
This guarantee is for first-time subscribers only and is limited to one refund per customer. It applies to your CutlassEdge software subscription. It does not cover your separate market-data feed subscription (for example Databento or your brokerage data), which you buy and pay for under your own account with that provider, and which is not ours to refund.
After the first 30 days, payments are non-refundable, including automatic-renewal charges. If you cancel, you keep access through the end of the period you have already paid for, and your subscription does not renew again.
Your subscription renews automatically until you cancel. You can cancel at any time, effective at the end of your current billing period, through your account portal or by emailing support@cutlassedge.com. Cancel before your renewal date to avoid the next charge.
To cancel, use the customer portal. To request your refund within the first 30 days, email support@cutlassedge.com and say "refund" and the email you subscribed with. Pirate Traders Inc. is the seller of record; we issue your refund directly through Stripe, our payment processor.
If you receive a refund, or if your payment is reversed or charged back, your subscription and license end, and you must stop using and delete the software, as described in the EULA. If you believe a charge is wrong, please contact us first at support@cutlassedge.com so we can make it right.
Nothing in this policy limits any refund or withdrawal right you have under applicable law that cannot be waived.